FAQs

FAQs

1. What is the estimated delivery time for my order?

We process orders within 1-2 business days, and shipping typically takes 3-7 business days within the U.S. You'll receive tracking information as soon as your order is on its way.

2. Do you offer free shipping?

Yes, we offer free standard shipping for all orders!

3. Can I return a product if I’m not satisfied?

Yes, we offer a 30-day return policy. Products must be unused, in original packaging, and in the same condition as when received. See our Return Policy for full details.

4. What do I do if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact us within 7 days with photos and your order number, and we’ll arrange a replacement or refund.

5. How do I care for and maintain your products?

Product care varies by item. For specific instructions, please refer to the product page for each item, or contact us at hello@spritznproducts.com with any care-related questions.

6. Do you ship internationally?

Currently, we only ship within the United States. We hope to expand to international shipping in the future, so stay tuned!

7. Can I cancel or modify my order after placing it?

If you need to cancel or make changes to your order, please contact us as soon as possible. We strive to process orders quickly, so modifications may not be possible if the order has already shipped.

8. How do I track my order?

Once your order has shipped, you’ll receive a confirmation email with tracking information. You can use this to monitor your order’s progress until it reaches your doorstep.

9. Do you offer any discounts or promotions?

Yes! This is what the Spritzn VIP Program is all about. You can sign up today simply by contacting us, and you'll receive exclusive rebates on select products, and be the first to know about special promotions.